We at rogerandmoris.com believe in helping our customers as much as possible, and therefore, we follow a liberal cancellation policy.
How do I cancel an order on rogerandmoris.com?
Please call us on our customer care number 011-45130218 or e-mail us at firstname.lastname@example.org to process the cancellation.
Cancellation before the shipment of the product(s):
If you cancel your order before your product has been shipped, we will refund the entire amount.
Cancellation after the shipment of the product(s):
Once you have received the product, it will be eligible for replacement only in cases where the delivered product is defected.
Return & Exchanges
Please read below for our Return & Exchange policies before any action regarding the same is taken.
Please note that Exchange or Refund will not be made against non-returnable items, unless there is a quality issue, defect, or if the product is different from its description.
Reverse Pick-Up Policy
We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also in case of any subsequent returns & refunds. Our policy is thoughtfully designed to ease the process, save time and make you feel reassured about your order.
• You can call us on 011-45130218 or e-mail us at email@example.com within 3 days from the date of delivery.
• Please mention your order number in the subject line to help us quickly process your returns/exchanges.
• Please ensure that the returned merchandise is unused, undamaged and is in a salable condition.
• We request you to maintain the original packaging of the items to be returned.
• Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
• Our courier partner will be at your doorstep to collect the package within 7 business days from the date of request.
• After we receive the item(s), your request for returns/exchanges will be processed.
• Banks normally take 7-10 business days to process a refund once it has been initiated from our end.
• In the case of exchanges, your new order will be dispatched from our end within 7 business days after we receive the earlier shipment.
Note: - Some of the pin codes are not feasible for reverse pick-up; in such cases, the customer will need to send it back to us. Please note we do not offer reverse pick-up facility outside India.
For more details please call us on our customer care number (011-45130218) or e-mail us at firstname.lastname@example.org.
rogerandmoris.com reserves the right to reject returns from a customer, in case of frequent returns by him/her, which entails returns on more than 2 occasions in a financial year.
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
• You can return/exchange in 5 days after date of delivery, But under the condition that rogerandmoris.com customer service is intimated within 2 days of the delivery of goods to your address.
• rogerandmoris.com will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
• Shipping charges will not be refunded and customers are also required to pay for the shipping cost to return the goods to the applicable return address if the pin code is not an eligible pick-up location.
For Credit Card/Debit Card/Net banking
As the charge on your credit card / account would have already been processed online at the time you made the purchase and authorized the payment, we will provide a refund that corresponds with the original mode of payment.
If applicable, refunds will be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges will not be refunded except where rogerandmoris.com has erroneously sent you a wrong item.
For COD (Cash on Delivery) Transactions:
- Refunds can only be initiated on receipt of Bank details from the customer at email@example.com.
- Cash Refunds are not allowed for COD orders since cash cannot be delivered through couriers.
Refunds will only be done in the following cases:
- Genuine quality issues.
- Packages lost in transit.
- In case rogerandmoris.com discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
- In case rogerandmoris.com discovers that a wrong item has been shipped to you.
No refunds will be given in the following cases:
- In case of minor design variations.
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After 3 failed delivery attempts by the courier.
- Package refused by recipient.
- Products returned in a used or damaged condition.
Note: Refunds will only be made after we have received the returned shipment except if the package is lost in transit.